Refund policy
As of 29 September 2026
Voluntary 14-day return policy
Swiss law does not provide a general right of withdrawal for online purchases. However, we offer a voluntary return policy: you can return products within 14 days of receipt, provided they are unopened, unused, and in the original packaging with the seal intact.
Excluded from returns
- opened or used products, or products with removed or damaged hygiene or safety seals – for hygiene reasons
- products returned incomplete or not in the original packaging
How to return
- Notify us of the return within 14 days of receipt by email at glow@beyond-skin.ch – include your order number and the affected products.
- Send the products securely packaged to: beyond skin ag, Freigutstrasse 12, 8002 Zurich, Switzerland.
- After receipt and inspection, we will refund the purchase price of the returned products within 14 days via the original payment method.
You bear the costs and risk of the return shipment. Original shipping costs will not be refunded.
Damaged or incorrect delivery
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receipt with your order number and a photo at glow@beyond-skin.ch. In this case, we will cover all costs and send a replacement or refund the purchase price.
Customers resident in the EU
If you are a consumer resident in an EU member state and the mandatory consumer protection laws of your country of residence apply to your order, you retain all rights arising therefrom – in particular, a statutory right of withdrawal – in full.
Treatments at the Medspa
For scheduled treatment appointments, the cancellation and rescheduling terms communicated during booking apply.
